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FAQ:

Q: I can't get the videos to play. What's wrong?

A: To view video, you are required to have Microsoft Windows Media Player 9 or higher installed on your computer. You can download Windows Media Player from the following Microsoft Windows Media Technologies Web site: http://www.microsoft.com

Windows Media Player 9 Series is available for Microsoft Windows 98 Second Edition, Microsoft Windows Millennium Edition (Me), Microsoft Windows 2000, and Microsoft Windows XP. More information about system requirements for Media Player 9 series and higher is available at the Windows Media Knowledge Center on the Microsoft Web site.

Q. What if I lose my password?

A. Click here.

Q. What are the minimum software requirements to view your pages?

A. We've designed the site for use with Internet Explorer 5.0 or higher or Netscape Navigator 6.0 or higher, but we recommend that you use the most recent version of your browser. The site will also work with AOL 8.0, Opera 6.0, Safari and Firefox browsers. We support Windows 2000/NT and later, OSX and most Unix operating systems.

Q. Do you share my e-mail address with anyone?

A. See our privacy policy.

Q: Why should I register to the site?

A: If you have several national locations whose weather you want to track, registering will allow you to save these locations and track them from any computer once you log in.

Q: How do I delete one of my locations?

A: In the top of the left column of the page click 'Edit My Locations.' From that page, click the 'Remove' link next to the location(s) you want to delete.

Q: How do I save more than four locations?

A. At this time, you can only save up to four locations.

Q: I like having the national Weather Plus as my homepage, but I've saved locations and now I go to the local weather page for my first location. Can I change this?

A: If you would like to save locations but keep the national Weather Plus page as your home, edit your locations and keep the 'Home' area blank. Please note: this means you can only save three locations instead of four.

Q: I am a registered user. The first time I visited the site, I saved some locations, then registered, and it saved my locations. Now if I try to save locations before logging in, it does not save them when I log in. Why?

A: Computers save information using a collection of data called cookies. When you saved locations initially, and then registered to the site, your cookie had saved the locations and picked them up when you registered.

Once you logged out as a registered user, those cookies were deleted. And the next time you logged in with your email address and password, the site uses the cookie you used last time you were logged in, and not the one you were using as an 'anonymous' user.

Q. How do I sign up for severe weather alerts?

A. Coming soon!